cb44 bat Privacy Policy

1 Introduction and Overview

cb44 bat is an online gaming and betting platform operated for users in Bangladesh. We place the highest priority on the privacy of our members. This privacy policy explains how cb44 bat collects your personal information, the purposes for which it is used, how long it is stored, and the circumstances under which it may be shared with third parties.

This policy applies equally to the cb44bat.cam website, mobile applications, and all our digital services. When you register on our platform, log in, or use any of our services, you agree to abide by the terms of this policy. To understand the full terms of your relationship with us, please read our Terms and Conditions page.

2 Data Collection

cb44 bat collects the following types of information:

2.1 Information You Provide Directly

When you create an account on our platform or fill out any form, we collect the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID or passport details (where applicable, for identity verification)
• Payment-related information such as your bKash, Nagad or Rocket mobile number
• Username and password (stored in encrypted form)

2.2 Automatically Collected Information

Some information is collected automatically while you use our platform:

• Device IP address and browser information
• Date and time of login and logout
• Game play history, betting patterns and transaction records
• Information on which pages of the app or website you visited and for how long
• Device type (Android, iOS) and operating system version

2.3 Information Received from Third Parties

In some cases we may receive specific information about you through payment processors or identity verification services. This information is used solely to ensure the security of your account.

3 Purpose of Data Use

cb44 bat uses your information only for specific and legitimate purposes. We use your information for:

• Account management: To complete the registration process, confirm logins and maintain the security of your account.
• Processing transactions: To complete deposits and withdrawals and to keep transaction records.
• Customer support: To resolve your questions or issues. Our support team is available seven days a week, twenty-four hours a day in Bengali and English via live chat and email.
• Fraud prevention: To detect suspicious activity and prevent misuse of accounts.
• Service improvement: To analyse the user experience and make the platform more effective.
• Sending relevant notifications: To inform you about new bonuses, game updates or important policy changes — but only to users who have consented to such communications.
• Meeting legal obligations: To comply with applicable laws and regulations.

We do not sell your information to third parties for any commercial purpose, nor do we use it beyond the purposes listed above.

4 Cookies and Tracking

The cb44 bat website and app use cookies and similar technologies. Cookies are small data files stored in your browser or on your device.

4.1 Types of Cookies

• Essential cookies: To maintain login status and ensure secure sessions — without these the platform will not function properly.
• Functional cookies: To remember your preferred language and settings.
• Analytics cookies: To understand which pages users spend more time on and where issues arise — this information is processed in aggregate statistical form, not on an individual basis.

4.2 Cookie Controls

You can disable non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may limit some features of the platform.

5 Data Storage and Security

To protect your personal information, cb44 bat applies multiple technical and organisational measures in line with industry standards.

5.1 Technical Security

• All data transfers are secured with SSL (Secure Socket Layer) encryption.
• Passwords are never stored in plain text — only using strong hashing methods.
• Payment information is always encrypted and subject to restricted access controls.
• Regular security checks and system audits are conducted.
• Firewalls and intrusion detection systems are active to prevent unauthorised access.

5.2 Data Retention Period

cb44 bat retains your information for as long as your account is active or as required by legal obligations. Even after an account is closed, financial transaction records may be retained for a defined period in line with local legal requirements.

When any data needs to be deleted, it is securely destroyed so that it cannot be recovered.

6 Data Sharing with Third Parties

cb44 bat never sells your personal information. In the following limited circumstances, certain information may be shared with specific parties:

6.1 Service Provider Partners

• Payment processors: The minimum information necessary to process transactions through bKash, Nagad and Rocket is shared.
• Game providers: Studios such as Pragmatic Play, Evolution, JILI and PG Soft receive the session information needed to operate their games.
• Technology partners: Certain technology companies assist with data processing to ensure the security and functionality of the platform.

Only the necessary information is shared with these partners, and they are contractually bound to maintain confidentiality.

6.2 Disclosure for Legal Reasons

We may be required to provide certain information on the basis of a country's law, a court order, or a valid request from a regulatory authority. Outside of such circumstances, no information is given to any third party without your consent.

7 Your Rights

As a member of cb44 bat, you have the following rights regarding your own information:

• Right to access: You may request to know what information we hold about you.
• Right to correction: If any of your information is incorrect, you may request that it be corrected.
• Right to deletion: In certain circumstances — where there is no legal obligation to retain it — you may request that your information be deleted.
• Right to object to processing: You may object to the use of your information for marketing communications and withdraw your consent.
• Data portability: In certain cases you may request your information in a structured format.

To exercise these rights, contact our support team. We generally aim to respond within 30 business days.

For information about your rights regarding responsible gaming, visit our Responsible Gaming page.

8 Account Security

To keep your account secure, cb44 bat's technical protection measures work best alongside your active participation.

• Keep your password completely private and do not share it with anyone.
• End your session after logging in from an unfamiliar device or public network.
• If you notice any unusual activity on your account, let us know immediately.
• Keep the mobile number and email address provided at registration active, as they are used for OTP verification.
• Be alert to phishing or fraudulent messages — cb44 bat will never ask for your password via SMS or email.

Report any fraudulent activity or urgent account issues directly to our support team via live chat.

9 Protection of Minors

All services of cb44 bat are exclusively for persons aged 21 or above. We never knowingly collect information from anyone under the age of 21.

An age verification process is followed at registration. If there is any doubt about an account, cb44 bat may request additional verification documents and reserves the right to suspend or close the account if requirements are not met.

If a parent or guardian discovers that their minor child has created a cb44 bat account, they are requested to notify our support team immediately. We will promptly close that account and delete the associated information.

10 Policy Changes

cb44 bat reserves the right to update this privacy policy when necessary. If any significant changes are made, we will notify you in the following ways:

• By updating the "Last Updated" date at the top of the policy.
• By sending a notification to your registered email or mobile number (for significant changes).
• Through an acknowledgement prompt when you log in to the platform.

If you continue to use our services after a change, you will be considered to have agreed to the terms of the updated policy. A saved version of each change is kept by us and can be requested if needed.

You can also visit our About Us page to learn more about all the terms related to our services and to understand your rights.

11 Contact and Complaints

For any questions, concerns or requests regarding this privacy policy, contact our support team. We are available 24 hours a day, 7 days a week:

• Live Chat: Log in to the platform to get direct chat support.
• Email: [email protected]

To file a formal complaint about data protection, write to us in detail by email and include the subject "Privacy Complaint". We generally provide an initial response within 7 business days.